World-class support
Designed to plug in and get to work
Italyvacuum Group systems are built to perform from day one and keep performing
Italyvacuum systems are engineered for intuitive operation. Every unit arrives fully assembled and ready to run — connect power, attach the hose, and your system is operational. No specialized installation crew required, no lengthy setup process, no technical certification needed to operate the equipment day to day.
The touchscreen interface found on our advanced models is designed to be usable by anyone on the floor, with clear icons, real-time status indicators, and automatic alerts that tell operators exactly what the system needs and when.
However, when you have a question, need guidance, or want to get the most out of your system, our team is always ready to help.
Dedicated U.S. Support
Our U.S. team handles the full range of support needs — from pre-sale product selection to post-installation technical guidance. Whether you are comparing models, troubleshooting a system, or need a replacement part, we are your first call.
Phone: 269-321-8860, Monday through Friday, 8am to 4pm Eastern
Email: info@italyvacuumusa.com (We respond to all emails within 24 to 48 hours.)
Address: 6700 Quality Way, Portage, MI 49002
Backed by the people who built your system
Behind our U.S. team stands the full Italyvacuum engineering team in Pesaro — the same people who design, test, and manufacture every system we sell. For technical questions that require deep engineering expertise, they are available as direct backup support. Every request received during Italian business hours is answered the same day.
Our team is multilingual and multiethnic, which means you are always communicating directly with the right person — no translators, no intermediaries, no delays from miscommunication. Whatever your application, whatever your industry, we have the technical background and the language capability to understand your needs and respond with the right solution.
Email: info@italyvacuum.com
WhatsApp: +39-376-184-5574
Parts when you need them
Replacement parts and filters for the full Italyvacuum product range are available and can be shipped directly to your facility. Our U.S. team will identify the correct part for your model and coordinate delivery. Filter replacement on most models is designed to be fast and tool-free, keeping downtime to a minimum.
Diagnostics and guidance from anywhere
Italyvacuum systems equipped with the TCS Touch Control Station support remote monitoring and diagnostics. Our engineering team can assess system performance, identify issues, and walk your operators through corrective action, all without sending a technician to your facility. For operations running 24/7, this capability means faster resolution and less disruption to production.
Stay ahead of downtime
Italyvacuum systems are designed for low maintenance, but staying on schedule keeps them performing at their best. Our team can provide guidance on maintenance intervals, filter replacement schedules, and system checks specific to your model and application. For facilities integrated into our network via the TCS platform, maintenance alerts are built into the system itself so nothing gets missed.